SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bike Style Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bikestylestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I really recommend this one. c type charger so it's fairly up to date . very strong light
Packaging and first impression is very good, I look forward to try it in use.
Very light, the battery lasts quite. Received in beautiful horizon in only 9 days.
Flashlight sensational, excellent lighting and great battery life
Perfecta para las rutas nocturnas, ilumina muy bien. Recomendado
Superb product, bigger then I expect. Strong light.
Fast shipping, barely 4 days and already home. It looks very good and in a very intense light. In the absence of d test the duration of the battery.
strong af. :D would light up the neighbourhood
Part first sent wrong. Seller hereupon considerate made. He has directly responded. Equally need wait on product. Allé understanding for this.
The product description is accurate however even on the lowest setting the light is very bright. I am concerned about dazzling others with it in a city
800 lumen is realy great light.
I arrive in 28 days, arrive just like the description and no news or damage. I recommend the store and good light. Thank you.
The shipment was very fast. Perfect packing and all right. I 've already done the first battery charge and I haven't been able to test it in motion yet but it lights up pretty well.
very nice product i didnt test it yet but im very confident it will do its job as expected because i believe in Rockbros brand
Sprzęt mega! Świeci mocniej niż się spodziewałem. Paczka dotarła w niecałe 2 dni. w 100% polecam sprzedawcę
Days order days arrived. Brightness is very light but zoom function not a bit easy navigation yo. Waterproof, yet make larger but seems to be non-degree is OK.
fast delivery even with covid delays it was quick and tracking provided. well packaged in box with padding and charge cable. light looks good, bright with 3 settings and solid construction. haven't used much but will advise run time later. very happy with purchase, can highly recommend
Perfect, it gives a lot of light, something heavy, but it looks a lot. In two days at home, packing and presentation of 10.
Pros: Brightness is good. However, the light focus is narrow. If you are looking for spotlighting, this product is perfect. Lightweight. USB-C charging. Cons: the range of brightness adjustment is lesser compared to other brands. The angle of the mount is fixed, unlike the Gaciron light which can be adjusted. This is important because many handlebars are not perfectly straight and you may want to adjust the light beam in those situations.
Very fast shipping, great power but heavy